Twelve years of high-scale product leadership spanning digital payments, habit-forming consumer software, and web platform infrastructure:
North America Payments & Wallet (2023–2024): Navigated one of Google’s most consequential portfolio rationalizations. Formulated cannibalization models and user-satisfaction metrics for senior leadership, securing executive alignment to gracefully sunset standalone US GPay in favor of Google Wallet and Autofill. Reallocated a 15-person cross-functional team to fuel core rails, accelerating transacting users by 30% across North America while porting transaction-embedding ML models directly into Google Search deals ranking.
GPay Deals & User Retention (2021–2023): Directed a 17-person cross-functional team across PM, Eng, and UX, lifting GPay’s 28-day user retention from 28% to 40% and expanding daily active users by 20% through transaction-embedding ML algorithms.
GPay India / Tez (2017–2021): Built and led the cross-functional team that scaled Google Pay India from 0 to 100 million transacting users on UPI, generating $50MM in incremental ARR through paid merchant discovery and turning digital payments into daily habit across a nation.
Chrome Media Platform (2012–2017): Managed the product team behind Chrome's web media engine, driving an 800% surge in web media consumption by deploying hardware-accelerated codecs, modern streaming APIs, and low-latency playback architecture.